Frequently asked questions
How are reservations confirmed?
Online reservations are confirmed by email shortly after you make your reservation.
Reservations by phone are automatically confirmed.
What are your seating times?
We work in two seating slots for dinner, the first one from 19:00 to 21:30 and the second 22:00 to 00:00. From 00:00 you can reserve your table for the club and bottle service.
The reservation times don’t work for me, what can I do?
Please contact our sales department and we will do our best to accommodate your request.
What happens if I am running late?
We have a 15 minute tolerance policy. If you are more than 15 minutes late you may lose your table. Please call us in advance, and let know us that you are running late so that we can accommodate you.
May I come with a party of six or more people?
If you wish to book a table for 6 or more people, please contact us.
Do you allow smoking?
We do allow smoking in a designated area. The non-smoking and smoking areas are in separate rooms.
Can I bring my young children?
SILK allows smoking (in designated areas) therefore, children under the age of 18 are not allowed.
Do you have vegan options?
We have several vegan and vegetarian options, please consult our menu and / or your waiter. Please alert us previous to arrival for vegan options.
What if I have allergies or other preferences?
Please notify us of any allergies and/or preferences when you make your reservation and when you arrive.
Can I bring my own birthday cake?
We supply birthday cakes as food and beverages can not be brought into Silk Club. For more information, please consult our sales department when you make your reservation.
What should I wear to dinner at SILK?
Our dress code is smart casual, if you wish to be fancier, please do so by all means. Please note: no gym shorts, tanks, hats, caps, sportswear and/or flip flops allowed. For more details, consult our regulatory rules.
What can I expect to eat and drink?
We have a wide selection of Japanese and some Mediterranean dishes, made from the finest ingredients, please consult our menu.
I have read through everything but still have questions, what should I do?
Please call us on (+351) 913009193 or send us any additional enquiries here.
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6. Data transfer
The company Blue Thing, Lda. may transfer your data within its business organization, including for companies that may be incorporated in the national territory or abroad, and may transfer the Data to another company that may result from the dissolution of the company, provided that such company continues the exercise of the same commercial activity. The transfer of Data may also be carried out for companies that are taking over or acquiring a dominant position.
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8. Links to other websites
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The access, use and navigation on the website silk-club.com is the sole responsibility of the user, therefore the user acknowledges and accepts that the company Blue Thing, Lda. can not be held liable for any direct or indirect damages, resulting from the respective access and use or navigation, including the inability to perform any of these operations.
Blue Thing, Lda. does not assume responsibility for any damages or viruses that may affect the computer equipment or other goods by virtue of its access, use, navigation or download of any material from the website silk-club.com, nor by any illegal intrusion or intervention in computer systems.
The website: silk-club.com reserves the right to discontinue or suspend some or all of its features, so Blue Thing, Lda. does not take any responsibility attributed due to these facts.
Blue Thing, Lda. disclaims any liability arising from the user’s relationship with any third party arising out of or arising from the use of the hypertext links that may be found on the website silk-club.com.
5. Alteration of information
The content of the website may contain inaccuracies or errors, so Blue Thing, Lda. reserves the right to make changes, corrections and / or improvements to such content at any time without prior notice, without the imputation of any type of responsibility.
Regulatory rules of internal operation
Access prohibited to all those wearing or carrying:
- Sports trainers and all trainers in bad condition.
- Sandals and flip flops.
- Sports shorts or equivalent.
- All gym or sports wear.
- Clothing in bad condition.
- Uniforms except official entities.
- Sleeveless t-shirts.
- Caps, beanies and hats.
- Objects that are not suited for the establishment.
- Anyone showing disrespectful behaviour towards any members of staff.
- Anyone showing aggressive behaviour towards any member of staff.
It is forbidden to remove any items of service (including glasses) from the venue.
Internal venue rules
It is strictly forbidden to:
- Enter areas closed to the public, such as service areas.
- Sit at tables that are indicated as reserved, or in use by other clients.
- Climb on to tables, sofas or any other equipment or furniture.
- Consume or use drugs.
- Undressing inside the club.
- Use caps, beanies, hats or other similar accessories.
- Throw any objects out of the venue.
Once unwrapped all products are considered purchased. Exchanges and returns are prohibited.
It is strictly forbidden to bring any food or beverage to the venue.
All bottles are to be consumed within the premises of the venue.
It is strictly forbidden to enter the venue carrying any items that cause suspicion or a feeling of unsafety, such as backpacks and other big luggage. As well as other items that are similar to those used in the venue such as bottles and glasses.
Violation of the rules of this regulation prevents access to the venue, or determines the eviction of the perpetrators.
In the event of a dispute, the consumer may use the following Alternative Dispute Resolution entity:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030 / Fax: +351 218 807 038
E-mail: email@example.com / firstname.lastname@example.org