INFORMATIONS2018-08-31T09:46:57+00:00

Frequently asked questions

How are reservations confirmed?

Online reservations are confirmed by email shortly after you make your reservation.
Reservations by phone are automatically confirmed.

What are your seating times?

We work in two seating slots for dinner, the first one from 19:00 to 22:00 and the second 22:00 to 00:00. From 00:00 you can reserve your table for the club and bottle service.

The reservation times don´t work for me, what can I do?

Please contact our sales department and we will do our best to follow through with your request.

What happens if I am running late?

We have a 15 minutes tolerance policy. If you are more than 15 minutes late you may lose your table. Please call us in advance, and let know us that you are running late.

May I make a reservation 3 months or more in advance?

Yes you may. Please note that we have a cancellation policy.

May I come with a party of six or more people?

If you wish to book a table for 6 or more people, please contact us.

Do you allow smoking?

We do allow smoking in a designated area. The non-smoking and smoking areas are in separate rooms.

Can I bring my young children?

SILK allows smoking (in designated areas) therefore, children under the age of 18 are not allowed.

What happens if I need to cancel my reservation?

All cancellations must be made at least 7 days prior to your reservation date. Please confirm your reservation 7 days before the set date.
We return 90% of the amount paid up to 20 days before (10% is for administrative and commission fees). After the 20 days there will be no refunds.

Why is there a cancellation fee?

We keep 10 % of the amount for commission and administrative fees.

Do you have vegan options?

We have several vegan and vegetarian options, please consult our menu and / or your waiter.

What if I have allergies or other preferences?

Please notify us of any allergies and/or preferences when you make your reservation.

Do you have a birthday cake? Can I bring my own?

We do not provide a birthday cake. If you wish to bring a cake for a special occasion, please consult our sales department when you make your reservation.

What should I wear to dinner at SILK?

Our dress code is smart casual, if you wish to be fancier, please do so by all means. Please note: no shorts, tanks, hats, caps, sportswear, flip flops or sandals allowed.
For more details, consult our regulatory rules.

What can I expect to eat and drink?

We have a wide selection of Japanese dishes, made of the finest ingredients, please consult our menu.

I have read through everything but still have questions, what should I do?

Please call us on (+351) 913009193 or send us any additional enquiries here.

Cancellation policy

Please note that all cancellations must be made at least 7 days prior to your reservation date.
Please confirm your reservation 7 days before the set date.
We return 90% of the amount paid up to 20 days before (10% is for administrative and commission fees). After the 20 days there will be no refunds.

Privacy policy and treatment of personal data

The present set of rules intends to bring to the knowledge of our users the privacy policy and treatment of personal data (hereinafter, Data only) that are provided to us by our users. We warn our users that these rules are subject to changes, so we suggest you to read it frequently.

1. Data retrieval

The use of the Data voluntarily provided by the user will be made in strict compliance with the national and international data protection legislation.

2. Purpose of use of personal data

The use of personal data is solely for the pursuit of the commercial activity of the website silk-club.com and is exclusively intended to develop commercial relationships with the user.

3. Transmission of data to third parties

The company Blue Thing, Lda. hereby guarantees that will not assign to any third party, for any purpose, for free or onerous, the User Data, except as may be required by legal or administrative provision or whenever such Data is processed by third parties in accordance with the purposes for which they were originally collected and that such entities guarantee the same values that underlie this privacy policy.

4. Right of access

Any user has the right to cancel any registrations and consequently to require the deletion of all his data. You may also require to update and complete such data, as well as to require its complete or partially deletion. For the indicated effects you should contact us through the e-mail address: click here.

5. Confidentiality

The company Blue Thing, Lda. has taken all the necessary and reasonable steps to don’t allow the contact of your Data with third parties, except to those acting on behalf of the company and who have agreed to treat your Data confidentially and securely. Notwithstanding the commitment made, we remind you that the internet is not considered as a totally secure mean and that, consequently, the company can not guarantee the confidentiality of the Data provided when in transit through the Internet.

6. Data transfer

The company Blue Thing, Lda. may transfer your data within its business organization, including for companies that may be incorporated in the national territory or abroad, and may transfer the Data to another company that may result from the dissolution of the company, provided that such company continues the exercise of the same commercial activity. The transfer of Data may also be carried out for companies that are taking over or acquiring a dominant position.

7. Minors

The nature of the activity and the way it is pursued is intended for the adult general public. However, any internet user may access the website and its processes without the company being able to be aware of the absolute veracity of the statements made during such processes. Nevertheless, the company guarantees that it will not collect, use or disclose any data that may be proven to belong to minors without obtaining the prior consent of the holder with legal responsibility for him.

8. Links to other websites

The website silk-club.com may provide hyperlinks whenever it provides a better service for the its activity. However, the user and the websites of the mentioned links are solely responsible for their use and the privacy policy, and the commercial company Blue Thing, Lda., can not be held liable for such relationship. It is therefore advisable that users, whenever they use one of these hyperlinks, make an initial reading of their usage and privacy policies.

9. Contacts

For any contact regarding issues of the privacy policy of the website silk-club.com leave a form.

Website terms of use

1. Acceptance, revision and modification of the terms of use

The access and use of the website: silk-club.com, of the company Blue Thing Lda., Is governed by these Terms of Use.
By accessing, browsing and using the website: silk-club.com, the user understands and accepts, without reserve, these Terms of Use, a document that is being reviewed and modified and replaced by updated versions. it is advisable to periodically read it.

2. Copyright and intellectual and industrial property rights

All content on the website: silk-club.com, namely trademarks, logos, diagrams, photographs, videos, sounds, music, sketches, models, know-how, technologies, products and processes, are the property of Blue Thing, Lda. or are used with the permission of the owners and are consequently protected by its respective copyright (intellectual and industrial property) existing under the international and national legislation of each country where the website: silk-club.com is present.

3. Electronic communications (newsletter)

By registering and subscribing to the newsletter of silk-club.com, the user expressly agrees to receive electronic communications. However, such communications give the user, at any time, the possibility of revoking such authorization and to request its removal from the mailing list.

4. Exclusion of liability

The access, use and navigation on the website silk-club.com is the sole responsibility of the user, therefore the user acknowledges and accepts that the company Blue Thing, Lda. can not be held liable for any direct or indirect damages, resulting from the respective access and use or navigation, including the inability to perform any of these operations.
Blue Thing, Lda. does not assume responsibility for any damages or viruses that may affect the computer equipment or other goods by virtue of its access, use, navigation or download of any material from the website silk-club.com, nor by any illegal intrusion or intervention in computer systems.
The website: silk-club.com reserves the right to discontinue or suspend some or all of its features, so Blue Thing, Lda. does not take any responsibility attributed due to these facts.
Blue Thing, Lda. disclaims any liability arising from the user’s relationship with any third party arising out of or arising from the use of the hypertext links that may be found on the website silk-club.com.

5. Alteration of information

The content of the website may contain inaccuracies or errors, so Blue Thing, Lda. reserves the right to make changes, corrections and / or improvements to such content at any time without prior notice, without the imputation of any type of responsibility.

Regulatory rules of internal operation

Access prohibited to all those wearing or carrying:

  1. Sports trainers and all trainers in bad condition.
  2. Sandals and flip flops.
  3. Sports shorts or equivalent.
  4. All gym or sports wear.
  5. Clothing in bad condition.
  6. Uniforms except official entities.
  7. Sleeveless t-shirts.
  8. Caps, beanies and hats.
  9. Objects that are not suited for the establishment.
  10. Anyone showing disrespectful behaviour towards any members of staff.
  11. Anyone showing aggressive behaviour towards any member of staff.

It is forbidden to remove any items of service (including glasses) from the venue.

Internal venue rules

It is strictly forbidden to:

  1. Enter areas closed to the public, such as service areas.
  2. Sit at tables that are indicated as reserved, or in use by other clients.
  3. Climb on to tables, sofas or any other equipment or furniture.
  4. Consume or use drugs.
  5. Undressing inside the club.
  6. Use caps, beanies, hats or other similar accessories.
  7. Throw any objects out of the venue.

Products

Once unwrapped all products are considered purchased. Exchanges and returns are prohibited.
It is strictly forbidden to bring any food or beverage to the venue.

Bottles

All bottles are to be consumed within the premises of the venue.

Objects

It is strictly forbidden to enter the venue carrying any items that cause suspicion or a feeling of unsafety, such as backpacks and other big luggage. As well as other items that are similar to those used in the venue such as bottles and glasses.

Violation of the rules of this regulation prevents access to the venue, or determines the eviction of the perpetrators.

RAL

In the event of a dispute, the consumer may use the following Alternative Dispute Resolution entity:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Contacts:
Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030 / Fax: +351 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt